Most failed software projects didn't start with bad code; they started with bad definition. This guide is for managers who want to order software the right way.
Before calling any company Write down the problem, not the solution. "Monthly sales reports take two days" is a good problem; "I want a dashboard" is a premature solution. A good company derives the solution from your problem — possibly a better one than you imagined.
What must be in the contract Exact scope (what is and isn't included), milestone timeline with defined output per stage, source code ownership, support terms, and a change process (mid-project changes are normal; the process must be defined).
Red flags Pricing far below everyone else (quality was cut somewhere), promising a single delivery at the end (you should see output every few weeks), and vagueness about code ownership.
After delivery Take documentation and team training seriously. Software only its builder understands holds you hostage.
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